PRIVACY POLICY

Welcome to Osteopathic/Fascial Reflexology By Florence Cohen!

In this privacy policy, the words “website” refer to the Osteopathic/Fascial Reflexology website (https://www.osteopathicreflexology.com), “products”, and “courses” refers to the courses available on the website, “we,” “our,” and “the Company” refers to Osteopathic/Fascial Reflexology By Florence Cohen, and “user,” “customer,” “you” and “your” refers to you, the user and customer of Osteopathic/Fascial Reflexology By Florence Cohen.

The Company values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it. 

By visiting the website and purchasing the products, you are accepting the practices described in this privacy policy. Your use of the website and purchase of the products are also subject to our terms and conditions. 

This privacy policy may change from time to time. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

This privacy policy has been developed and is maintained in accordance with all applicable national and international laws and regulations.

1. GENERAL INFORMATION

The personal data of users collected and processed through the Osteopathic/Fascial Reflexology website (https://www.osteopathicreflexology.com) will be the responsibility of and will be handled by:

2. HOW WE OBTAIN YOUR CONSENT

By using the Osteopathic/Fascial Reflexology website, the user acknowledges and agrees that the Company may collect, process, and store their personal data in accordance with this privacy policy. The user's consent is understood to be expressly granted when carrying out any of the following activities, among others:

  • When visiting and browsing the website, which may involve the automatic collection of certain technical and browsing data.
  • When you register as a user through the Teachable platform to access courses, at which point Teachable manages the registration process, email address confirmation, and account creation.
  • When you purchase an online course, with payment processed directly by Teachable through its processor teachable:pay.
  • When you subscribe to the Company's newsletter.
  • When you communicate through the contact information provided on the website.
  • When you interact with the content of the website or related services through any other available channel.

The user understands and accepts that, by performing any of these actions, they are giving their free, informed, and unequivocal consent to the processing of their personal data. Such consent constitutes the legal basis recognized in international data protection regulations, including those of the European Union's General Data Protection Regulation (GDPR), the UK GDPR, and other applicable privacy regulations, which establish that valid consent is obtained when the user expresses a clear affirmative action when interacting with the website and its services.

The Company reminds the user that, in addition to this privacy policy, Teachable's terms, conditions, and policies also apply, given that registration management, user accounts, and payment processing are carried out through that platform. Continued use of the website and the Company's services implies full and ongoing acceptance of these provisions.

3. TYPES OF INFORMATION GATHERED

Use of the website implies that you voluntarily or automatically provide certain data necessary for the proper functioning of the website and the purchase of our courses. This data may include, among other things, the following:

3.1. Personal data. This includes basic information that allows the user to be identified, such as their full name and email address.

3.2. Registration data. When the user registers to access courses through the third-party platform (Teachable), information related to the creation of the account is collected, such as access credentials (username and password), date and time of registration, and email address confirmation. The process of registering and storing this data is managed by Teachable.

3.3. Data collected automatically by the website. This includes IP addresses, browser type and version, operating system, internet service provider, pages visited within the website, date and time of access, length of stay, and unique device identifiers. This data is collected automatically through cookies, tracking technologies, and log files in order to improve the user experience and ensure the security of the website.

3.4. Payment data (processed by third parties). When the user purchases a course, the payment information is managed by Teachable through its processor teachable:pay. This data may include credit or debit card information, billing data, and transaction receipts. The Company does not directly access or store this financial data, which is handled exclusively by the corresponding payment provider.

3.5. Contact and communications data. When the user subscribes to the newsletter or communicates through the contact channels provided on the website, information such as name, email address, and the content of the message or query is collected.

4. HOW LONG WE RETAIN INFORMATION

The Company will retain users' personal data only for as long as necessary to fulfill the purposes for which it was collected and processed, taking into account the nature of the services offered through the Osteopathic/Fascial Reflexology website. The retention period will vary depending on the type of information and the relationship with the user:

4.1. Personal and contact details: these will be retained for as long as the user maintains an active relationship with the Company, is subscribed to the newsletter, or maintains open communications with us. Once the relationship has ended, these details may be retained for a reasonable period of time to deal with any subsequent queries or possible legitimate claims.

4.2. Registration data: as this data is managed by Teachable, it will be retained in accordance with that platform's retention policies. The Company will only have access to the basic information necessary for the administration of the courses.

4.3. Payment data: Financial and transaction information is processed entirely by Teachable and its payment service providers and will be retained in accordance with the retention policies of those third parties. The Company does not directly store card information or other payment methods.

4.4. Automatically collected and analytical data: this will only be kept for as long as necessary for statistical purposes, security, website maintenance, and improvement of the user experience, and will subsequently be anonymized or deleted.

4.5. Data related to courses and activities on the platform: this will be retained for as long as the user maintains access to the courses purchased, and subsequently for as long as is strictly necessary for administrative, archiving, or complaint resolution purposes.

5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES) 

The Company collects and processes users' personal data in order to ensure the proper functioning of the Osteopathic/Fascial Reflexology website, facilitate the provision of services, and improve the user experience. The legitimate purposes of the collection vary depending on the type of data processed, as follows:

5.1. Personal data. This is used to identify the user, manage their relationship with the Company, send them communications related to courses, facilitate newsletter subscriptions, and maintain the necessary correspondence to respond to queries or requests.

5.2. Registration data. This is collected and managed through Teachable in order to enable the creation and administration of user accounts, verify identity through email confirmation, enable access to purchased courses, and maintain a secure access history.

5.3. Payment data (processed by third parties). This data is processed by Teachable and its payment service providers for the purpose of securely processing financial transactions, confirming course purchases, issuing receipts or invoices, and ensuring the traceability of payments made by users.

5.4. Automatically collected data and analytical data. This data is collected to ensure the security and proper functioning of the website, prevent misuse, identify technical incidents, and optimize navigation. It is also used for statistical purposes, measuring the performance of courses and services, improving the usability of the site, analyzing user behavior, developing marketing strategies, and personalizing content.

5.5. Contact and communication data. This data is used to manage inquiries sent through contact channels, respond to support requests, answer questions about courses, and ensure efficient and personalized customer service. 

6. HOW WE SHARE INFORMATION

The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorized by the user, customer or owner of the personal data. We share user and customer information only and exclusively as described below.

6.1. Third-Party Service Providers. We use third-party services to perform certain functions on our website. Some of these functions and services include: hosting the website and our courses (Teachable), processing payments (teachable:pay), sending emails, and analyzing data.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy. 

6.2. Newsletter and email communications: By registering on the website, placing an order, and subscribing to our newsletter, you authorize the Company to send you communications related to your order, marketing communications, and other relevant information by email. To facilitate this process, your name and email address may be shared with third-party bulk email services. You may unsubscribe at any time by using the unsubscribe option at the bottom of all emails we send you or by sending your request through our contact information.

6.3. Business Transfers. In the event that the Company creates, merges with, or is acquired by another entity, your information will most likely be transferred. The Company will email you or place a prominent notice on our website before your information becomes subject to another privacy policy.

6.4. Protection of the Company and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of the Company, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

6.5. With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.

6.6. Anonymous Information. The Company uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

7. PROTECTING YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at the Company strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.

8. DATA BREACH NOTIFICATIONS

In the case of personal data of the users being exposed to a security threat and therefore being accessed by unauthorized persons, the Company agrees to inform the users affected promptly. This notification will be done using the means of contact that the user has provided while using our platform. To forestall the mishap, we will do everything possible to ensure that your information is secured and act on any incident that might have caused the information to be exposed to unauthorized personnel.

9. INTERNATIONAL DATA TRANSFER

The Company may transfer users' personal data outside their country of origin due to the use of hosting, storage, and processing services provided by third parties operating servers located in different countries. These transfers are necessary to ensure the continued operation of the website and to provide an efficient user experience. Although the Company is based in Spain, the technological infrastructure used may mean that data is stored or processed in jurisdictions with data protection laws that differ from those of the European Union or the country of origin of the data.

The Company is committed to ensuring that all international transfers of personal data comply with applicable data protection regulations, including appropriate security measures to safeguard user information. This includes, among other things, the application of standard contractual clauses, assessment of the adequacy of data protection in the receiving country, and compliance with applicable privacy rules on third party services.

By using the Company's services, users consent to the transfer, storage and processing of their data on servers located outside their country of residence, acknowledging that such transfers are necessary for the operation of the website and our services. The Company undertakes to take all reasonable steps to protect the integrity and security of personal data during such international transfers.

10. RIGHTS 

Users of the Osteopathic/Fascial Reflexology website have various rights in relation to the processing of their personal data, in accordance with international data protection standards. These rights include, but are not limited to:

  • Right of access: users may request information about the personal data that the Company stores and processes, as well as the purposes of such processing.
  • Right of rectification: users have the right to request the correction of data that is inaccurate, incomplete, or out of date.
  • Right of erasure: users may request the deletion of their personal data when they consider that it is no longer necessary for the purposes for which it was collected, or when they withdraw their consent.
  • Right to object: users have the right to object at any time to the processing of their data for reasons related to their particular situation, unless there are legitimate interests that prevail.
  • Right to restriction of processing: users may request that the use of their data be temporarily restricted in certain cases, such as when the accuracy of the data is questioned or the legitimacy of the processing is being verified.
  • Right to portability: users may request to receive the personal data they have provided in a structured, commonly used, and machine-readable format, as well as to have it transmitted directly to another controller when technically possible.
  • Right to withdraw consent: users may withdraw their previously given consent at any time, without this affecting the lawfulness of the processing carried out previously.
  • Right to lodge a complaint: users may lodge complaints or claims with the competent data protection authorities when they consider that their rights have been violated.

To exercise any of these rights, users must submit a written request through the official contact channels indicated in this policy, providing sufficient information to verify their identity and clearly detailing the right they wish to exercise. The Company will acknowledge receipt of the request and respond within a maximum period of thirty (30) calendar days, unless the complexity or number of requests requires a reasonable extension, of which the user will be informed in a timely manner.

The user acknowledges that certain data, such as that related to account registration and payment transactions, is managed directly by third parties such as Teachable and its processor teachable:pay. In these cases, the Company has no control over the retention or specific processing operations carried out by such third parties, and therefore requests relating to the exercise of rights over such information should be addressed directly to them, in accordance with their own privacy policies and procedures. These rights will be addressed free of charge, unless the requests are manifestly unfounded or excessive, in which case the Company may charge a reasonable fee or refuse to act on the request.

11. CHILDREN’S ONLINE PRIVACY PROTECTION 

We comply with the requirements of national and international data protection regulations regarding the protection of children's personal data. We do not collect any information from children under the age of 13 (minimum age allowed to collect and process information without parental or legal guardian consent). If we become aware that a child under the age of 13 has placed an order and provided us with personal information, we will take immediate steps to cancel the order and delete that information. 

12. THIRD PARTIES

Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information the Company collects from you. If you disclose your information to others, whether other users or suppliers on the Company, different rules may apply to their use or disclosure of the information you disclose to them. The Company does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. The Company is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from our website. Please review the privacy policies of third party websites or services that you access through the Company website.

13. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users or customers and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.

14. CONTACT US 

If you have questions or concerns about this privacy policy and the handling and security of your data, please contact us through our contact page or via the contact information below:

Osteopathic/Fascial Reflexology By Florence Cohen.

Email: ([email protected])